1. General

These Terms & Conditions apply to all orders placed with Sista Bakes. By placing an order, you agree to these terms. Please read them carefully before ordering.

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2. Orders and Design

• All our cakes, brownies, and cookies are handmade to order. Each item is unique and made using our professional experience and creativity.

• We will do our best to match your chosen design, colours, and themes, however because all items are bespoke, we cannot guarantee an exact replica of any image, drawing, or design description.

• Decorative details may vary slightly due to artistic interpretation, ingredient availability – notably the availability of specific fresh flowers or fruit during different seasons.

• Any images, drawings or design descriptions provided by you will be treated as inspiration and guidance only.

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3. Allergies and Dietary Requirements

• We handle ingredients containing gluten, eggs, dairy, nuts, soy, and other main allergens on a daily basis.

• While we take care to avoid cross-contamination, we cannot guarantee our products are allergen-free/ ‘free from’.

• It is your responsibility to inform us of any relevant allergies or dietary needs when ordering.

• We do not accept liability for any allergic reactions.

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4. Payments

• Full payment is required a minimum of 14 days before the collection/delivery date.

• Orders are not confirmed until payment has been received.

• Payments are non-refundable - unless in the case of cancellation - once production has started, as ingredients and materials, specific to your order, will have already been purchased.

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5. Cancellations and Changes

• If you need to cancel or change your order, please contact us as soon as possible.

• Changes to the date or design may not always be possible, but we will do our best to accommodate you. The more notice we are given on adjustments/additions to the order, the better.

• If cancellation occurs after production has begun, full or partial payment may still be due.

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6. Collection and Delivery

• Collection is our standard service, from our home bakery (S8 0RB) You will be advised of your collection time and address when your order is confirmed.

• Please check your order at the time of collection. Once your items leave our premises, we are not responsible for any damage caused by handling, storage, or transportation.

• Delivery may be possible in certain circumstances, but this must be agreed in advance when placing your order. Any delivery fees or conditions will be discussed at that time.

• Storage and serving instructions will be provided and should be followed carefully to ensure the best quality.

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7. Complaints

• If you are not happy with your order, please contact us within 24 hours of collection so that we can resolve the issue quickly.

• We may ask for photos of the product to help us assess the problem.

• Refunds or replacements are at our discretion and will only be offered where a genuine issue exists.

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8. Liability

• Our liability is limited to the cost of the product supplied.

• We cannot be held responsible for indirect loss, disappointment, or consequential damages arising from our products or services.

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9. Privacy

We respect your privacy and only use your personal information to process your order and communicate with you. We do not share your details with third parties, except where necessary to complete your order (e.g. delivery arrangements).

 

By placing an order with Sista Bakes, you confirm that you have read and agree to our Terms & Conditions.